Privacy Policy

1. Our Commitment to Privacy

MDP Accounting & Tax is committed to safeguarding the privacy and confidentiality of the personal information we collect. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set out how we must handle, use, and manage personal information.

This policy explains the types of information we collect, how it is used, and the steps we take to protect your information.

2. What Information We Collect

As a registered tax and accounting practice, we may collect and hold personal and sensitive information, including but not limited to:

• Name, date of birth, address, email, and phone number

• Tax File Number (TFN), Australian Business Number (ABN)

• Bank account details (where relevant for refunds or payments)

• Employment details, income, and expense information

• Financial statements, business activity records, and payroll data

• Superannuation and investment information

• Any other information required to provide professional tax and accounting services

3. How We Collect Information

We collect information in several ways, including:

• Directly from you (via email, phone, meetings, forms, or online submissions)

• From documents you provide, such as tax records, receipts, or financial statements

• From third parties with your consent (e.g., the Australian Taxation Office (ATO), banks, or financial institutions)

• From publicly available sources, where appropriate and lawful

4. Why We Collect and Use Your Information

We collect, use, and hold personal information to:

• Prepare and lodge tax returns, BAS statements, and other compliance documents

• Provide bookkeeping, payroll, and financial advisory services

• Verify identity and comply with regulatory obligations

• Communicate with you regarding services, deadlines, and updates

• Improve our services, systems, and client experience

5. Disclosure of Information

We respect the confidentiality of your personal information and will not sell, rent, or trade it. We may disclose your information to:

• The Australian Taxation Office (ATO) and other regulators, where legally required

• Third-party service providers engaged by us (e.g., IT, cloud hosting, auditors, or professional advisors) who are bound by confidentiality agreements

• Banks, superannuation funds, or financial institutions, but only where authorised by you

• Any other party where disclosure is required or permitted by law

6. Data Security

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Security measures include:

• Secure, password-protected systems and databases

• Encryption and multi-factor authentication where available

• Restricted access to personal information for authorised personnel only

• Secure disposal of hardcopy documents and electronic records when no longer required

Despite these measures, no system can be guaranteed as completely secure. We encourage you to contact us immediately if you become aware of any breach or misuse of your personal information.

7. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. To request access or correction, please contact us using the details provided below. We will respond to all requests within a reasonable timeframe.

8. Website, Cookies, and Analytics

When you visit our website, we may collect non-identifying information such as your IP address, browser type, and browsing behaviour using cookies and analytics tools. This helps us improve website functionality and user experience. You may disable cookies in your browser settings, though this may limit site features.

9. Cross-Border Disclosure

In some cases, information may be stored in or accessed from servers located outside Australia (for example, secure cloud hosting providers). Where this occurs, we take reasonable steps to ensure that any overseas recipients comply with Australian privacy obligations.

10. Contacting Us

If you have any questions about this Privacy Policy, wish to access or correct your information, or wish to make a complaint about how your personal information has been handled, please contact us:

MDP Accounting & Tax
Email: info.mdponline@gmail.com
Phone: 0430815155

We take all complaints seriously and will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation or our business practices. The latest version will always be available on our website.